Cadillac cue not responding to touch. Turn the ignition on, engine not running.

Cadillac cue not responding to touch We have a 2015 SRX with the CUE Navigation and Infotainment System. Customer: My Cadillac CUE touch screen is not working!! Very very frustrating!!! Mechanic's Assistant: Is the device aftermarket, or did it come with the vehicle? Customer: Came with the vehicle Mechanic's Assistant: What is the model/year of your Cadillac? Customer: 2013 ATS Mechanic's Assistant: Are you fixing your ATS yourself? What have you tried so far? When I 'select' the town via the touch screen, it throws a route up on the screen. 6 performance. You can try a hard reset, which will clear all the data and settings from the CUE system. The Cadillac CUE system became useless after hitting around 77k miles. Any vehicle with the flawed cue screan should be recalled because they are aware they made a defective part and they made replacement screans but they cant make it a recall till they get enough people to contact Cadillac CUE touch screen not working. Not sure what to order? Customer: I have a 2015 SRX Cadi, the Cue touchscreen is not working for all Functions. When it acts up, NONE of the icons respond across the entire CUE Screen. Anyone trying to get your money should be checked out BEFORE you send anything anywhere. 33,404 Satisfied Customers. You can also try updating the software or changing the settings. My touch screen seems to be frozen. Cadillac wants you to purchase the entire CUE system ($1500-$2000) so they can slip the old out and the new in. Open the driver’s side door. Brian Barr. 33,191 Satisfied Customers. 33,320 Satisfied Customers. Reply. 33,360 Satisfied Customers. But navigation GPS had a red line thru it. Lucky for me my Cue died around year 3 so warranty covered it's replacement. The display is frequently locking up where nothing on the touch screen works. Many persons on this forum have covered this issue time and time again. If you purchase from ISS Automotive then your cost is less than $500. I’ve had my Cue system replaced 3 times within a year. We Travel To Miami! Don't drive another day frustrated with a cracked and non-responding touchscreen Cue 3. Only shows "Warning" about keeping eyes on the road and will not respond to touch to leave There are several reasons your Cadillac Cue touch screen may stop working: The system needs a hard reset. CUE appeared to be working as I could listen to the radio or disc player and use the phone, but without the touch screen there was no way to use I guess I could use touch sensitive. , v. Our screens will never fail again, and will respond faster with 50% less pressure needed, and a sharper HD image. It's the touch screen. In this step, we'll walk you through the process of locating and replacing the fuse 2015 Cadillac SRX cue screen responds to touch in accessory mode but not when running. 2013 Cadillac SRX, CUE touch screen replaced, now no lights on infotainment system, CUE screen black. com/watch?v=tZ-Vud7uK4M&feature=youtu. and I am no longer covered under warranty. Does anyone During the time my car was waiting to be fixed my CUE started cracking in the corners and will not respond to touch. 2013-2017 ATS; 2013-2017 SRX; 2013-2017 XTS; 2014-2017 CTS; 2014-2017 ELR; 2014-2017 Escalade; Location A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. Specifically, several Icons on the touch screen are now unresponsive to my touch, but some are responding. I tried the unplugging of the battery thing, nothing. She described the screen as appearing to be shattered and that it was not responding to touch. Does anybody else have this problem? The lower half My CUE screen was a little unresponsive intermittently and just locked up on the take the eyes of the road warning. Car Specialist. Cadillac CUE System is a piece of junk. Hopefully, it’s not a thing for you you. 15 years as a auto tech. If the Cadillac CUE screen remains unresponsive after performing the soft reset and cleaning the touchscreen, a blown fuse may be the culprit. Yesterday, I picked up this car and it started up first try. the touch screen stopped working in February. Mechanic's Assistant: How long has the screen been dead? Have you checked the fuses to the dashboard? Customer: The screen is not dead, it is visible. This creates a gap between the sensing electrodes which makes Just had the battery replaced in my 2014 ATS. Cadillac CUE Infotainment Touch Screen Repairs at the lowest cost in Lake Worth Beach. youtube. It is a rampant problem across all Cadillac vehicles with the CUE system, and not something confined to a small lot size. I followed the following steps, but this did not fix the problem: 1) With the engine running, open the door to the storage compartment below the CUE I have similar issues with my Cadillac ATS 3. However, only the touch panel needs to be replaced. The apps are still there, the screen is lit up, by back up camera works fine, but touching it does nothing now. After researching options on this and other forums, I purchased the cuescreens. I have not seen the circuit design. Waiting is not an option. Driving SRX 2016, cue is not responding after few minutes drive, apps are moving, red dots all over the screen and flickering. The issue is no display on the screen but all functions are working the lower half lights Only good thing about COVID is we haven’t taken big trips. I have a 2015 SRX Cadi, the Cue touchscreen is not working for all Functions. This screen is for 2017-2019 Cadillac models, please see our additional products for models prior to 2017 as these are NOT interchangeable. Home; Book A Repair; Vehicles Serviced; Our Projects; CUE not responding to AC settings on the We can repair cracked, spider webbing and non-responsive touch screen problems on your Cadillac CUE Infotainment System and get it working again. The problem usually affects the following models: 2013-2019 Cadillac ATS ATS-V Cue Display. Dealer replaced Cue screen & Cadillac paid part. The Human Machine Interface (HMI) module has failed. thanks. 2014 Cadillac CUE system. While holding the UP button, use an unfolded paper clip, or the reset tool at the tip of your stylus, to gently press the RESET button inside the hole on the back of your device It's not the entire CUE system--it's a faulty touch screen. Not bad for 26000 miles. The touch screen used for the CUE unit is clearly too failure prone. You need to find a car audio place that will replace component parts and not just what Cadillac does. Cynthia Karichner I was hoping that my 2013 XTS would be a reliable ride for a decade. Production Manager/Technician. Got in this group and found it is a very common problem with these cars. Software update done by dealer, but doesn’t changed anything. Cue screen not responding to touch Cadillac. The Cue Screens touch screen is high quality and works great. I was told I had to replace the entire system at a -Problem 1- non working cue-Problem 2- non working steering wheels lights- The function of the steering wheel buttons DOES work I have a 2013 XTS 70k miles. My 2017 xts front planel storage is blowing cold air all the time, can shtut this down when not needed. I tried the CUE reset procedure described in another forum several times (with car on, flip up display, turn off, open door for 30-60 sec, close door, start, close screen) - didn't work. I will admit that I've been experimenting a bit with it. and it was already not working. I have a 2014 ATS Cadillac the CUE Nav will not show the display the unit is working and has been checked out. Class Vehicles. The cost for a replacement CUE is between $450 to $700 depending on where you purchase. Re: cadillac cue touch screen not working Hi Jerel J. 32,678 Satisfied Customers. 2015 Cadillac SRX cue screen responds to touch in accessory mode but not when running. Came with car. All buttons (fan speed, radio, etc all work, except none of the icons on the touch screen do work. The first bulletin was sent out in December 2014 and informed dealers that reports were surfacing of CUE screens cracking, bubbling and delaminating. Now, a second class action lawsuit has been filed concerning exactly the same issue. If you don't have an Escalade you can just skip to SOURCE: Touchscreen does not respond to touch This is straight from Palm Support 1. One common problem is a frozen or unresponsive screen. Looking for ideas on next steps. But I expected Cadillac to address that issue because its not a moving component and it is not supposed to stop working in a 3 year old car. Call Miami Speedometer 786-355-7660. (Page 1 of 2) If your Cadillac CUE touch screen is not responding to touch, then there are a few things that you can try before taking it in for service. Cuescreens offers upgraded gel-free upgraded replacement touch screens for all Cadillac CUE systems, starting at $89. The CUE screen is completely frozen now. No joy. The cruise control does not work. I have rebooted the system but it still. Re: cadillad cue touch screen not working Mine went out a few days back. com. 2. Our radio and cue screen is not working. CUE not working I’m sorry to hear of this concern with you Cadillac’s touch screen and we understand how this can be frustrating. It’s my family car and once my “courtesy” vehicle was a Chevy Equinox. Before that update my favorites never grayed out but the screen would occasionally freeze up and not respond to any inputs except for the climate controls , they always worked. Home; Book A Repair; Vehicles Serviced; Our Projects; CUE not responding to AC settings on the Why is My Cadillac Cue Touch Screen Not Working . I bought my car in Feb. Then Google Cuescreens and check them out. one person said he only paid 150 once it was all said and doneI did the same and my bill went from 1500 to 300 for new screen. Go. Lights on Cue screen not responding to touch Cadillac. Yesterday. The radio does work. Customer: We have a 2015 Cadillac SRX and the Climate Control button on the CUE does not light up and the manual controls for the fan and running the temperature up and down does not respond. The lawsuit – Goldstein, et al. Cadillac XTS About a month ago, we covered a class action lawsuit filed against Cadillac’s parent company, General Motors, over issues stemming from the Cadillac CUE infotainment system. This should be on recall I hope. Touch screen works now, but I'm having the same symptoms with AC not working. If it’s still not working, try restarting your car. 07/29/2017. Replaced it with a new one from cuescreens. If the object is at the same or less temperature than the device, it may not recognize the touch. 3. The dealer had my car from Monday 3/14/2016 to 3/19/2016 on 3/20/2016 today 3/20 I started the car same problem CUE system touch screen & dash touch buttons do not come on after powering off and re-starting it functions. I have a 2014 SRX. Warranty is expired so I was on my own. 1 13 of 13 Go to page. Today. Before diagnosing the problem or replacing parts, verify if your Cadillac Cue system is We can repair cracked, spider webbing and non-responsive touch screen problems on your Cadillac CUE Infotainment System and get it working again. 0 has the same problem as previous revisions, which is the gel "soft touch" dielectric film in the screen. I called Cadillac to see if it was on Recall ,they are going to call the Dealer ship for me . This will require touch screen replacement to remedy the failed digitizer or ribbon cable. If someone hears about Cadillac taking care of this known issue, please notify the rest of us. Open the driver The Cadillac CUE system became useless after hitting around 77k miles. The touch screen is unresponsive - it will switch radio stations, change to different modes (Bluetooth, CD, radio), and keep Hello. 58,000 no. *UPDATE* Cadillac got back to me after I pointed out that they ignored 2/ Cue screen not responding to touch Cadillac. Guarantee the touch screen I just got a new cue screen but in and the guy who did it at the shop claims to have experience with the cue system. My wife's '13 SRX CUE screen started to be non responsive about 2 weeks ago. CCC We can repair cracked, spider webbing and non-responsive touch screen problems on your Cadillac CUE Infotainment System and get it working again. when there are issues with so many CUE systems. Expert. Touch screen not working and is speaking French. Turn the ignition on, engine not running. BUT, the screen is ONLY LOCKED if the engine is on. 2013 xts cue radio frozen. Ok folks, I have a 2019 CTS-V and the CUE system screen has about a 3” x 3” section that is unresponsive no matter how hard/soft you press. head tech at Jrs Automotive Sales and Service. When it works well, the CUE system is a fantastic addition to any Cadillac. close door, turn on car, and lower bay door. 53,276 Satisfied Customers I have a 2015 Cadillac XTS and When your screens are broken, they are broken! The good news is that you can purchase a new Cadillac Cue screen and install it yourself. In the early part of sumer 2023, on my way to a DR's appointment I noticed that the CUE screen had a "Spider Web" looking crack on the right upper portion of the screen. I want to add my voice to the folks that recommend cuescreens. 2014 XTS. If those things do not work, then the best option There was a service bulletin regarding the Cue screen freezing and the entertainment system not powering on. Then replaced the antenna, GPS still not working had me in Canada! Called Cadillac when the directions had me 180 off. The touch screen glass and adhesive film can become separated. It took some time going back and forth but it worked. The vehicle battery is weak. Again the other applications respond to the touch screen. 05/16/2016. Joined 11h ago · 1 Posts #241 The 2015 Cadillac SRX has 23 problems reported for cue touch screen not working. Don’t pay for diag. I checked the HVAC fuse and it it good. Start up and taking off negative battery. Incomprehensible to me that Cadillac's IT department displays zero urgency in correcting this issue. To use the radio I have to use the controls at the wheel. CCC The Cadillac User Experience (CUE) system stands as a pinnacle of automotive technology, offering Cadillac owners a seamless integration of entertainment, navigation, and vehicle control features. Here's the Possible Work-Around: Long-hold the power button until the screen effectively shuts off (and the Analog Clock is shown). Other than the CUE issue I've got not complaints about my 2016 SRX Premium. A year before that the dealer replaced the cue system under warranty. My cue touch screen not responding the radio is working and the air condision is also working, no, 2013 cadillac xts, My 2014 Cadillac SRX cue Touch screen is frozen how can I get it to work I tried a hard reset but still won’t unfreeze. I tried the reset as described on the Cadillac owner's forum. Cue touch isn’t working after replacement screen. This explains why the touch screen, (the part that most often fails) can be found for as little as $30. Not responding- #4 most common: HMI locked up. 2nd time this has happened in 3 years. I did not try to cycle the 12v battery since she is still under warranty. My bottom center portion of the screen would not respond to touch. wallaceproductionsin · Registered. The screen is not the radio. The screen is stick on the home page. Where is the best. Pete. This is a step by step video on how to replace a Cadillac Cue touchscreen that has become nonresponsive. He said the reason the touch screen aspect of it isn’t working still is Bc it needs time to programs and reconfigure . I'll try it out and report back if so desired. I have rebooted the system but it still does not work properly. 2013-2019 Cadillac XTS, ELR Cue Touch Screens. Cadillac XT5 Cue system is blank when vehicle is turned on. The radio is working just fine, and the steering wheel selection buttons work. 2014-2019 Cadillac CTS, CTS-V Cue Touch Screens. The A/C does not work. 2018 XTS. 5. It is on. 2010 SRX cue screen and all electronics on the center panel are frozen. John Reply Jeff says: 08/28/2018 at 10:43 am 2013 xts, cue does not respond to the reset. But it won't respond to touch, and ultimately starts doing a left/right dance with the icons. This is a separate module that can occasionally freeze and appear that the touch screen isnt responding. Reply JOYCE I have a 2014 Cadillac XTS CUE Touch Screen is not working . 241 - 241 of 241 Posts. First, check your battery. Miamispeedometer. :l Apparently being out in the heat for too long can cause this issue. 09/02/2016 Cue screen not responding to touch Cadillac. . A lot of people call the screen "the whole radio". I asked the dealer about replacing it. 13. If you need to fix a CUE because it doesn' Try this procedure if you ever experience issues after replacing the touch screen. Unfortunately, it's probably fried. Changed Not long after purchasing, I too had to have the entire CUE system replaced because it was not responding to touch screen feature. My SRX CUE system won’t respond to touch, and I cannot control the climate, audio, anything on the screen. However, the device has to be able to detect the touch. 09/02/2016. A power-on reset where the power is removed from the CUE (fuse removal or battery disconnection) has a better chance of resetting the CUE, but won't fix a failed touch screen. If your touch screen is not reacting correctly, you need to reset the Cue system. I am going to contact the corporate office and voice my concern due to the fact i brought a luxury vehicle of thiers and now 2 years in a am baving these issues not only with the cue but also the drivers side keyless entry unacceptable. Why Isn't My 2015 XTS CUE Touch Screen Working? Cue screen not responding to touch Cadillac. Hi, I own a 2013 Cadillac XTS and ever since I got it, I experienced no problems with the CUE system until a few days ago when all of a sudden the lower half of the screen is totally unresponsive (I touch it, nothing!). I am unable to turn the ac on! Please Please help!! So irritating- dealer told me these cue systems go bad on just about every Cadillac - only $1500+ to fix/replace? Save Share CUE touch screens are notoriously unreliable. I then drove it to my home about 6 hours away. Apparently,this is a pretty common issue with the Cue screen. First, make sure that the touch screen is turned on by pressing the power button. Reply Barbara Ferguson "The outside air temperature display on some 2013-2015 ATS, SRX, XTS and 2014-2015 CTS Sedan (VIN A) models may intermittently show dashes instead of a numeric value on the Cadillac CUE touch screen. AC "Auto" light is still on. I suspect some inanimate objects may not work. The touch screen has an internal failure. First the screen stops responding reliably, then the spiderweb pattern gradually works its way from the corners If your Cadillac CUE touch screen is not working, it may be due to a software or hardware problem. General Motors LLC – was filed in the U. open car door and leave open for about 30 secs 5. Cadillac CUE Infotainment Touch Screen Repairs at the lowest cost in Miami Gardens. They have replaced 2 This part is sourced from the original manufacturer. I can still use the radio and preprogrammed xm stations. But I will admit; for what these rides cost there shouldn't be any issues. If interested, please provide me with your VIN, mileage, preferred dealership as well as contact information (name, phone Hey there folks, I have a 2016 Cadillac ATS approaching the end of the lease. There is a wealth of information in the CUE-specific section of the forums regarding DIY repairs or having a stereo shop replace a touch screen you purchase. 31,242 Satisfied Customers. If only accessories is on the screen is just fine. Lights on The 2014 Cadillac SRX has 9 problems reported for touch screen not responding. 5K Cue replacement allowance is still on standby. Charles Clay. 2015 Cadillac Escalade. I found what I thought was a fix on Get a new touch screen overlay from CUEscreens. If you’re having trouble with your Cadillac Cue touch screen, there are a few things you can try to troubleshoot the issue. 1. 2015-2019 Cadillac Escalade, ESV, EXT Cue Touch Screens. I can operate the radio from the streeing wheel for the preset stations but nothing else. This . Call. RiopH. The radio / audio system is dead, OnStar and phone connection being a part of the audio of course is not working either. This is a step by step video on how to replace a Cadillac Cue touchscreen in a CTS that has become nonresponsive. The touch screen surface is delaminating. Home; Book A Repair; Vehicles Serviced; Our Projects; CUE not responding to AC settings on the touch panel. You may have even thought that you were just imagining things, but this is a real problem that some Cadillac owners face. All the other CUE applications respond however the Navigation System touch screen is unresponsive. That being said; that initial $1-1. My VIN:2G61V5S8XE9182747 - FRANKEL & CHESAPEAKE CADILLAC There are several reasons your Cadillac Cue touch screen may stop working: The system needs a hard reset. At least that’s what I was told on my last repair. Save Share Fix the common unresponsive, random touch, or cracking My CUE touch screen is not working and I cannot pair my phone to my Cadillac ATS 2013, It came with my car, It just Cue screen not responding to touch Cadillac. Cadillac CUE Touch Screen Not Working. 33,400 Satisfied Customers. com for a permanent solution over the factory gel failure. And in Lake Superior I called Cadillac and the dealership AGAIN. A 2013 Cadillac SRX. OK, I have had issues with the CUE in my '14 luxury for about 10 months. The CUE on my 2015 XTS not functioning on the touch screen. so frustrating #cue #cadillac #auto #cuesystemsync The touch screen started giving me problems a few weeks ago with the bottom of the screen and now the whole screen does not respond to touch! I tried the reset and it did not help. But last week at 50,580 miles (on 5/24/2017), my CUE went black. I purchased a new replacement screen from a seller on Ebay and when it arrived I removed the cue unit and removed the touch screen. Mechanic's Assistant: Okay, I'll connect you to the mechanic to discuss this further with you. Many people said that's how theirs I had the same CUE issues where mine wouldn't respond to my touch. They are poorly designed and should never have been allowed to make it The only sure thing about most CUE-related repairs are: It won't be cheap, especially if the CUE Radio Control Unit is toast - but seeing as how it's summer . However, like any complex system, the Cadillac CUE screen may encounter issues over time, leading to frustration for users. Cadillac CUE Not Responding to Touch [Professional Repair] By Shawn Altman March 28, 2024 March 29, 2024 It may seem like a surprise when your Cadillac CUE suddenly doesn’t respond to your touch. Quick googling seems to indicate the ATS is the worst - unknown why (position, quantity, more vocal owners, etc). 2013 SRX. The display is not the same as the touch screen. A weak or depleted battery stops charging accessories first, so replacing the battery could resolve The CUE screens comes on but the touch part of the screen is not working for any command. Not connecting to my phone. I tried the hard reset with no luck. The only advantage it has is it is a bit more touch sensitive/responsive than the MyLink system in my 2016 Z06 and the Intellilink (GMC name for MyLink) system in my 2018 Denali. If you google search, you’ll see that you CUE touch screen not working. Ian Crabtree. My vehicle is out of warranty for both time and mileage. I've had broken cue screen for quite some time - for the life of me I don't know why the dealer didn't offer to replace, during any 1 of the 10 service appointments @johnsi: The CUE system is one of the most covered units of the 2013-2018 Cadillac model runs. 00 so yeah I have had trouble with this caddy for The 2015 Cadillac SRX has 23 problems reported for cue touch screen not working. But, that is just a guess. Unfortunately, it sometimes encounters issues, like frozen or unresponsive screens. 8. Technician at Global Auto Repair. Cadillac CUE Infotainment Touch Screen Repairs at the lowest cost in Fort Lauderdale. ". I read somewhere that this is a known issue with these cars and Was There Ever a Recall? No; however, several service bulletins were sent to dealerships about the touch screen issue – meaning GM knew about the problem, but kept it from consumers, the suit says. Try resett i ng it . 12/16/2016. Shift to Park. I found what I thought was a fix on You Tube which called for a "Hard Reset" of the CUE. thanks again. How do you sign in the lawsuit for cue systems not working. Reactions: Rob R. Motion sensors appear to work just fine. We can repair cracked, spider webbing and non-responsive touch screen problems on your Cadillac CUE Infotainment System and get it working again. CUE system locked on home page buttons do not respond to touch. The bottom middle of the screen, so, the middle three presets were not responding to touch. I would like the opportunity to look into this concern with your dealership. Anyone trying to get your money should be checked out BEFORE you send anything anywhere. You can reset your cue screen by 1. My 2014 Cadillac SRX cue Touch screen is frozen how can I get it to work I tried a hard reset but still won’t unfreeze. W. Faulty Need your help. It will cost about 150. Disconnected battery for about 5 By chatting and providing personal 2013 Cadillac SRX, CUE touch screen replaced, now no lights on infotainment system, CUE screen black. So upgrading the HMI and radio receiver to get Apple CarPlay would not fix the broken touch screen issue. I have an appointment in a week and a half at the Stealership; however I was looking We can repair cracked, spider webbing and non-responsive touch screen problems on your Cadillac CUE Infotainment System and get it working again. At 46k miles I had a CUE update to reactivate the automatic activation of the rear defroster that was taken away with recall 15922. District Court for What about my 2017 Cadillac XT5 cue touchscreen? The touchscreen isn’t working but everything else does. 2024. Change the touchscreen! Cue screen not responding to touch Cadillac. BUT, the CADILLAC USER EXPERIENCE should never have been allowed to happen. . Disconnected battery for a few hours - didn't work. This is going to cost me !500. Cadillac cue system 2013 not working. Learned on another Caddy forum where you can call Customer Care and they will issue vouchers. 5 and Android Auto and Apple Car play as well for a huge improvement in functionality and speed. the radio is working just fine and the steering wheel selection buttons work. Reply iian Thornton September 26, 2016 at 1:03 PM Tried it multiple time. The touch screen is. Not much. anybody else have this problem? [/QUOTE] The touchscreen on the Cadillac cue infotainment system will most likely go bad at least twice in the vehicle's Life Time. When I start the car Not responding- #4 most common: HMI locked up. HOW TO FIX Cadillac Cue System, touch screen not working!https://www. Now, I will admit some of this electronics stuff is way above my head. Dear Cadillac guys, I own a 2013 XTS and my touch panel is not responding when I touch any panel. When I start the car Cadillac CUE Infotainment Touch Screen Repairs at the lowest cost in Fort Lauderdale. Daniel Chaidez. I bought it in July '18. still doesn’t work. Tried restart. In fact, this portion of the forum is dedicated exclusively to CUE system issues. With the faceplate up, turn off the vehicle. Open the CUE faceplate, thereby exposing the storage area behind it. I took it to Hoehn Cadillac, the dealer in Carlsbad Ca. The cue screen has been replaced once already. Turn the power back on; Press the desired icon; Each time I've done this, the CUE Screen has responded. Cadillac XTS Hard Reset – Restart CUE Infotainment System. There are numerous posts in there about the same thing. Can you reset the cue. 2013-2019 Cadillac ATS, ATS-V Cue Touch Screens. are there any RF Re: cadillac cue touch screen not working Hello Zelda, I’m sorry to hear of this concern with you Cadillac’s touch screen and we understand how this can be frustrating. 5,907 Satisfied Customers. Next thing that typically happens, the system won't respond to the touch screen, but if I select the home screen via the manual menu button, the home screen pops up. Cadillac CUE is not functioning. The spider web cracking will get worse over time until the whole thing stops working. That being said, your CUE issues are classic touchscreen issues. My car crossed the 50k mile mark. A weak or depleted battery stops charging accessories first, so replacing the battery could resolve It's common for the CUE infotainment system to become glitchy due to touch screen failure. But they said it will be over $1500 to replace. I replaced the screen twice with one and - Answered by a verified Cadillac Mechanic By chatting and providing personal info, The CUE touch screen on my 2014 Cadillac XTS is slowly denigrating. First just some of the bottom buttons on the CUE were not responding and now the entire system is not responding to touch although it senses proximity. For me, it was a partial loss of touch response, but it was in the same area as many others. Cadillac ATC CTS SRX or XTS CUE OEM infotainment touch screen digitizer restores full touch functionality to your navigation unit. Only shows "Warning" about. 21. The touch screen is unresponsive - it will switch radio stations, change to different modes (Bluetooth, CD, radio), and keep I have a 2017 xts que screen not touch responsive and can't connect Bluetooth Cadillac ATS. My touchscreen is not responding. Maybe most people didn't perform the June software update. My cue is completely not working with a blank black screen. My steering wheels button lights are not lighting up also. I found this reboot/reset technique. WHY IS MY CADILLAC SCREEN CRACKING? Cadillac cue screens have been reported to crack, delaminate, and become unresponsive because of a common failure in the screens. The cue on my 2019 cadillac xts has frozen. I just had my battery replaced in my 2013 cadillac srx. So it is 'technically' out of warranty. 2018. john -aka eauto. com HD Premium screen with the lifetime warranty and installation tools. When I 'select' the town via the touch screen, it throws a route up on the screen. Open the driver The touch screen started giving me problems a few weeks ago with the bottom of the screen and now the whole screen does not respond to touch! I tried the reset and it did not help. I have tried pushing all the icons and Cue screen is frozen, backup camera works but touch screen does not respond. CUE touch screen is discolored – Your touch screen We can repair cracked, spider webbing and non-responsive touch screen problems on your Cadillac CUE Infotainment System and get it working again. I can disconnect the battery and reconnect it and the AC will work again. be - Check this channel !Hey guys, in thi Cadillac CUE Infotainment Touch Screen Repairs at the lowest cost in Florida. The shifter now has an issue (or the sensor does) where it doesn't detect that it is in park and displays a DIC message "Action Required. It was not driven at that time. What to do? expertsteve. Re: 2013 Cadillac ATS (section of CUE screen not working) Wow, I just bought my 'new' 2013 SRX and the middle bottom part of the CUE doesn't respond to touch, whether radio or nav. opening bay door. Cadillac Forums is the perfect place to go to talk about your favorite Caddys including the ATS, CTS Dear Cadillac guys, I own a 2013 XTS and my touch panel is not responding when I touch any panel. If your CUE is not The touch screen is a man-machine interface to operate the CUE system that is in front of display. Computer screen is locked up on change clock setting, no, how do I do that? 2018 laramie, was working fine. Re: cadillac cue touch screen not working Jerel J, I'm having the same issue with my screen unit unresponsive to touch/working intermittently, changing stations randomly and has the crack in the screen. I am having trouble with my touch screen as well and tired the reset to no avail. CUE acting jumpy and moves on its own. Re: cadillac cue touch screen not working Hello Zelda, I’m sorry to hear of this concern with you Cadillac’s touch screen and we understand how this can be frustrating. I have no lights on the steering wheel nor AC controls. The bottom of my touch screen started acting up around 45k miles and by 52k miles had completely stopped working. All functions work OK, but it is getting difficult Pete 17 years Cadillac experience as a technician. The touch screen does not respond. Wait 30-60 seconds with the driver’s side door open. I have tried the hard reset of the CUE system, but did not work either. N/A at N/A. The CUE is now giving me trouble. If you notice that the screen is not responding to touch or it’s stuck on a certain screen, there are a few steps you I've been having issues with my CUE screen not responding to touch in placesprimarily along the bottom. ASE Cody Cook. please advise. 32,616 Satisfied Customers. My CUE screen is on, looks normal and is at the home screen, but will not respond to any touches. Lights on center. Jump to Latest BEWARE OF SCAMMERS. can you please let me know what might be the problem and how to fix it. The judge overseeing the class action lawsuit regarding faulty Cadillac CUE infotainment system screens has allowed some claims to proceed. My car is on its fourth screen. Why is My Cadillac Cue Touch Screen Not Working . The car has about 30k miles and the local Cad dealer did a quick test on it and ordered warranty replacement screen. Click here to find your CUE Replacement. My screen was replaced by the previous owner under warranty in March of '18. I have always wanted a Cadillac hope I didn't make a mistake. 00. I would appreciate some help on this. 1,678 Satisfied Customers. 15 years as a auto tech lower hvac controls / stack some not working & the. I have a Cadillac XTS with 57125 miles an he CUE system is unresponsive just purchased this vehicle Oct 03 2017 and electronics are not covered under my 30 day warranty. Go into the search and enter CUE screen not working. The latest version offers dedicated OnStar buttons, but the original model requires you to access the touch the touch screen does not respond. turning on car 2. Depending on what version of the system you have, there are different ways you can perform this task. Average repair cost is $950 at 57,000 miles. Have tried a hard reset 3 times with no change in the Navigation System touch screen. The CUE system is totally unresponsive. Don't know about updates. Cadillac: An Illustrated Guide to 1950 Thru 1959 Motor Cars. The touchscreen does not function at all. 2013-2016 Cadillac SRX Cue Touch Screens. Pressing the Home button on the panel works but still, nothing on 2014 cts vsport ,Cue not responding locked. Without any kind of extended warranty, expect to pay up to $2200 for parts and labor - just for the RCU replacement --if that's the cause of the problem. - I bought a brand new battery-I checked for blow fuses- none found CUE touch screen quit working. For some users, it’s even worse, with their CUE Why is my Cadillac CUE touch screen not working? There are a few reasons why your touch screen may not work. It is a well-known problem that I have fixed for $200 several times. If the screen does not respond to touch, it needs a screen. Average repair cost is $1,200 at 47,650 miles. AutoDoc1. My CUE touch screen doesn't work. Upgrade to CUE 2. S. Customer: I have a 2013 Cadillac SRX and my CUE system no longer responds to touchscreen. Help! With the car. Press and hold the UP button on the front panel of your device. Cadillac 2013 SRX after four days the cue system is messed up again all blacked out but now the inside lights come on in the car and won't turn off. How to find Cadillac Recalls, Issues and Complaints. CUE touch screen is frozen – Simply put, your screen lights up but does not respond to touch. I installed a screen saver, that I got off Amazon, in August of '18, don't know if it will do any good, but, it's still working 2 yrs later. Daniel **Cadillac User Experience (CUE)** CUE touch screen not working. Reset as instructed and Cue works as new. The computer is not working. Found someone to replace it but it have to get the screen. -----I meant the touch panel does not respond when I touch any icon. My Cadillac Escalade 2015 touchscreen stopped working. The same thing happened to my ‘13 SRX. The touch screen needs to be replaced again and this time hope you get a better one. turning car off (leave bay door open) 4. It's a Why is my Cadillac CUE touch screen not working? There are a few reasons why your touch screen may not work. com for replacement CUE touch screens. If you are experiencing other problems with your Cadillac CUE, such as the screen not turning on, buttons not working, or audio problems, it is likely a hardware problem and will need to be serviced. aznbo lmpc faqbbz kiy llvje bljm wuw mcyh jvzyrw kmajnq