Hp sure start stuck elitebook This feature is designed to protect the computer from unauthorized access and malware. First Time Here? Learn How to Post HP Sure Run decativated in BIOS and then reinstalled the computer (PC reset, complete without old data) and updated (HP Software & Windows) with deactivated Sure Run Checking the software versions of HP (Client Secutity Agent, HP Sure Run, etc. HP The following message appears indicating a problem with HP Sure Start Recovery: HP Sure Start detected an unauthorized change to Critical BIOS settings. executing startup delay in hp elitebook g5 laptop and only display hp protection by sure start problem - 9206039. Notebooks Notebook Video, Display and Touch; Business Notebooks; Notebook Hardware and Upgrade Questions; HP EliteBook 830 G7 Notebook PC . Client Security Manager tells "Critical configuration data has been clear due to system changes" if i try to change any Sure Run/Sure Recover settings, and won't save any changes. 3. HP ZBook Firefly 15 G7 Mobile Workstation . Hi guys, I found many issues here about the Sure View on newer models but nothing about my model and dont know exactly if it was the same problem. Hello, I was wondering if anyone knows how to fix this issue: Whenever I try to restart my laptop after shutting down or just restarting, my laptop stays on the "Protected by HP Sure Start" screen for 5 or more minutes before the Windows spinning circles loading icon pops up. I run the HP Client Security, but I cannot see nothing relative to HP Sure Run. Now, i am trying to install a new version through the hp client recovery. HP BIOS Update recovery in progress If the HP BIOS Update HP Sure Start Automatic firmware intrusion detection and repair HP Sure Start can automatically detect, stop, and recover from a BIOS attack or corruption without IT intervention and with little or no interruption to user productivity. Keep tapping the Esc key until a popup menu shows. Then I looked for how to save changes (I couldn't see at the first; need to change my glasses). HP ZBook Firefly 14 G7 Mobile Workstation. Notebooks Notebook Video, Display and Touch; Business Notebooks; Notebook Hardware and Upgrade I'd like to warn all of you when buying the last generation (G6) of Elitebooks with a privacy screen (SureView) option. After running it, I entered this problem on restart of the system. 68 MB HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Hi, tried just to disable Sure Start BIOS Settings to no use of password to BIOS. But it's a real annoyance. (With Sure It was a guess - not accurate without the Elitebook model name and a general, "What if" answer. I found a way to access it, that is, by using Hello, since this morning my HP Z1 G5 desktop will not start. After that update the CPU in BIOS is showing only 400MHz (it's intel I7 with 1. SP149395. However, it takes 52 seconds before the Windows logon screen appears. If you still cannot get into the BIOS following the tips from @Prométhée, here is what I recommend. HP EliteBook x360 830 G7 Notebook PC. TryToDoMybest. Please advi Solved: I have same problem with HP Laptop, I tried to install Windows 10 OS. During first start up my HP Envy 15-ae116TX was forever stuck at the "Just a moment" screen with those cyclic dots. HP Product: HP elitebook 830 G Operating System: Microsoft Windows 10 (64-bit) Stuck on hp sure start after trying to enter bios tried everything pressing f2,f3 f10 everything but no luck please help me out; Tags (2) Tags: HP elitebook 830 G. soe I entered another fingerprint. Some people tend to install the HPSA In This Informative Video, We Will Guide You Through The Troubleshooting Steps To Resolve The Issue Of Your HP Laptop Not Allowing You To Type Your Password. However, if the UEFI gets corrupted or misconfigured, it Simply ask a new question if you would like to start the discussion again. HP Product: HP EliteBook 840 G5 Base Model Notebook PC Operating System: Hello, my laptop is stuck on sure start recovery screen. First Time Here? Learn How to Post and More Community Blog Poly Blog Product Discussions. orokanamame. The Bios version on my machine is Hi, I recently had some Problems with the HP Sure Start Recovery and my Laptop stucking in a loop. NOTE: If your computer does not start after pressing the Power button, then a power reset did not solve the startup issue. Mark as New; Bookmark; Subscribe; Permalink; Print; Flag Post; Product: HP EliteBook x360 1030 G2 Operating System: Microsoft Windows 11 Printing Errors or Lights & Stuck Print Jobs; DesignJet, Large Format Printers & Digital Press; Sprocket; Samsung; Printers Knowledge Base Create an account on the HP Community to personalize your profile and ask a question. Additionally, I have done components test and In the meantime (since my 1st post), an HP screen appeared asking me if I want to disable HP Sure Run and I accepted. First The following message appears indicating a problem with HP Sure Start Recovery: HP Sure Start detected an unauthorized change to Critical BIOS settings. I "Protected by HP sure start" Error | How to fix HP logo freeze error Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP Elite Dragonfly Notebook PC, HP Elite Dragonfly Notebook PC Configurable Material, HP Elite x2 1013 G3, HP Elite x2 G4, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 735 G6 Notebook PC Configurable Material, HP EliteBook 745 okay so my elitebook 850 g7 is stuck on the secure boot screen right when i turn the laptop on . EliteBook 840 G5. or it stuck there for about 1-2 minutes and then is switching directly to windows logon. Sign up · Sign in; Community Home. Options. We have several HP EliteBook's 840 G5 and G6 that get stuck on Sure Start after installing Windows updates. After chosing "network installation" (because if I choose Local drive recover it goes to system recover which I do not want. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! Rachel571 . This morning, the PC gets stuck at HP Sure Start Recovery screen. Please see the HP Sure Start hp sure start detected an unauthorized change to the secure boot keys, message during boot and loop New computer, just got. I talked with the HP Support and followed their instructions, but 1. HP I keep getting the follwing message each time I power on my HP EliteBook 850 G7 Notebook PC. What happened after this is that the BIOS would show the above message and wont I just got a Hp Elitebook 1040 G6 laptop and installed a PrimeOS software to enable me use a android simulator. After each try I reconnect the System battery, then reinstall the Laptop battery and To resolve this issue, download and install the October 2020 BIOS release (or later) which contains the fix for this issue. com or from a customer internal image Both Sure Run and Sure Recover need to be properly configured, either with the HP Client Security Manager or with HP's MIK certified add-on to Microsoft's SCCM hp sure start detected an unauthorized intrusion to the hp runtime system firmware executing - 9195768 . found similar question but no answer - 7460549. I followed suggestions from other topics like disable secure boot and enable Product: HP EliteBook 840 14 inch G9 Notebook PC (4B860AV) Operating System: Microsoft Windows 11 Has anyone encountered this issue ? please share the resolution. Anyone know what this . To open HP Support Assistant, double-click the HP Support Assistant icon . MB1970. The available options in the Dashboard are: Identity Securuty: - Password I've recently started getting a Sure start warning saying that the secure boot keys were changed. It is stuck in the boot process right at the moment when "Protected by HP Sure Star" appears. I take the message "selected boot image did not authenticate". After the restart, I got again white screen telling me to enter 4 digits that were displayed on the screen which I did. Uncheck Sure Start BIOS Settings Protection. 1 REPLY 1. HP my pc gets stuck on sure start for a while then prepare to fix after so many attempts of waiting for it to self repair it now turns off when ever the sure start logo comes one I kept trying to get into bios using the hot keys but didn’t work however I managed to get there once but it was frozen and nothing responded pls I’d like someone to help as I have been on this for the past HP EliteBook 830 G7 Notebook PC . Now, upon boot My Hp elitebook isn't starting properly and is asking for recovery . First Time Here? Learn How to Post and More Community Blog Product Discussions. 1. Select your desired download location or leave as the default. I wanted to change to a Hynix, have installed the new SSD, and load the same system image, when restarting I get stuck on "Hp sure start protect ", unable to access bios; I HP EliteBook 830 G7 Notebook PC . Firmware integrity verification - The core of HP Sure Start The HP Endpoint Security Controller (HP ESC) is the first device in the system to execute firmware when the system powers on, active well before the system boots. It is a Elitebook 840 G6 (Intel Core i5-8265U), running on Win 11 Pro (German). i have an hp elitebook x260 1030 g4 that has a message display when starting up. Microsoft Windows 10 (64-bit) View All (2) I have the same question. "Clear all secure boot keys". Now, upon boot up, at the HP Sure Start screen, there is a little white box in the lower right of the screen, see below. I want Factory reset). HP HP EliteBook 830 G7 Notebook PC . I have waited more than 10 minutes multiple times. S70. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page cancel. I can hit esc, f1, f10, ect and it says it's doing stuff in the bottom left but it never completes any commands. 1 0 0 353 New member 06-29-2024 02:30 AM. Notebooks Notebook Video, Display and Touch; Business Notebooks; Notebook Hardware and Upgrade Questions; Pc stuck on "protected by hp sure start" booting up screen after hibernation . Than one day the HP Wolf Security got installed (automatically), but I still had HP Sure Run and HP Sure Recover. HP Sure Start detected an unauthorized change to the Secure Boot Keys. Please ask HP for maintenance" (translated from German). Continue to the next step to install a BIOS recovery file from the HP website. Hello, when I bought my Elitebook 850 it had various programs like HP Sure Start, HP Sure Run, HP Sure Recover. i HP EliteBook 830 G7 Notebook PC . It is basically "stuck in privacy mode" forever, with narrow viewing angles at HP Sure Start detected an unauthorized change to Critical BIOS settings. At the bottom of the screen when i press esc and then f2 it shows "Entering Setup Menu" and stays there. ) (Note: The versions deposited on the support website are almost all older than the versions delivered with Simply ask a new question if you would like to start the discussion again. Press the Download button. thank you. Please see the HP Sure Start The following message appears indicating a problem with HP Sure Start Recovery: HP Sure Start detected an unauthorized change to Critical BIOS settings. The available options in the Dashboard are: Identity Securuty: - Password Hello, I recently leased a large quantity of HP Elitebook 840 G8s. Solved: Hi, After formatting, the wifi button is stuck on orange, I've tried all the possible solution on this site: BIOS upgrade, drivers upgrade, - 5694574 . To replicate the bug you need to follow there steps: 1 - Disable Secure Boot, and clear it's keys. I use HP Sure Recover. 45. Tried removing ssd and taking out cmos battery. The promt states that the boot configuration data file doesn't contain valid informatio for an operating system and is providing me two options the f1 and the esc button which when i press is not working as well. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; cancel. Everytime i start my laptop it ends up there. it just sits there and will not attempt to "restore" the bios again with a windows +b or +v reboot. 9 GHz). I have the same Make sure it is selected (you might see that 1,2 or 3 downloads are listed on the Download button. The repeated occurrence of this problem indicates a security problem that should not be ignored. Unfortunately, after recent action to rollback to production windows 10 version @creator's update, I was greeted by below "Protected by HP SureStart" screen HP EliteBook 830 G7 Notebook PC . So right now I was wondering if it is possible to download older BIOS HP EliteBook 830 G7 Notebook PC . Legacy boot: enabled Secure boot disabled. There is no need to enable or Hello, I bought a refurbished laptop and performed all drivers and software update on it, including BIOS update. HP Start up Menu will appear, Use the mouse to go to BIOS settings (or press F10 to load BIOS) I have 5 brand new Elitebook Dragonfly G2 laptops, using the OEM image have booted into windows and run windows update. Reply reply zatara64 • Hi guys, is there any update on this? I struggle with random crashes of my system, after restart I got the message "A Device attempted to Hi all I am not able to boot from USB HDD on my brand new Probook 470 G4 . turn on suggested results. Nothing helps. To replicate the bug you need to follow there steps: 1 - Disable Secure Boot, and clear it's keys. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. it gets to 50% and then the device reboots and completes the same action in an eternal loop. Mark as New; Bookmark; Subscribe; Permalink; Print; Flag Post; Product: HP EliteBook x360 1030 G4 Notebook PC IDS Base Model Hi, I am attempting to reimage my laptop at home. The process has been as follows: New PC unpacked and connected to wired network (no OS on PC) Additional Samsung SSD 500 GB Holding down Esc, F10, F11 or F12 changes nothing in that I still end up on the Sure Start power-on authentication screen, despite F10 giving the 'Entering set-up mode', F11 giving the 'Entering factory recovery' & F12 giving the 'Enetring network boot' messages. Affected After installing a cumulative Microsoft Security Update from July 2023 or later, the computer may loop back continuously to a Sure Start Recovery error screen. i have here 7 HP EliteBooks 850 G4 with the identical problem yesterday delivered from HP - In the meantime (since my 1st post), an HP screen appeared asking me if I want to disable HP Sure Run and I accepted. The PC doesn't even boot from Flash disk. Any suggestions on what to Solved: My laptop after some windows updates today does not start, stuck on promt fingerprint or password. But I cannot enter the bios to change the booting to usb-drive. This affects all commercial computers with a common core Hi Elohi_NR, thank you very much for your answer. Get app Get the Reddit app Log In Log in to Reddit. - entered the BIOS option (F10) - on the Security tab/settings I expected to simply turn the password off Surprisingly there is no such an option, the only options are Password and keyboard language change. HP I have a HP Elitebook 830 G5. But then when I restart the Stuck at the "HP Protected by HP Sure Start" splash screen. On reboot all of them are now stuck at the Sure start screen. Business class systems, including the Elitebook, need not use HPSA for updates. First, disable (uncheck) the Sure Start BIOS Settings Customer is unclear what she did prior to the issue. Open comment sort options HP EliteBook 830 G7 Notebook PC . It is there for a second and then in the upper right corner of the display the message "Reset System" appears for a very short moment and it restarts. Bitlocker is used, but not Credential Guard. Machine in a constant reboot loop at BIOS. 01. and it’s asking for my authorization by entering in the 4 digit number it has on the screen and so every time i enter the 4 digit number in and hit enter there’s like one split sec i have before it shut down and just loops the same process. A short flash of the initial BIOS settings screen, then a request to exit saving, not s Printing Errors or Lights & Stuck Print Jobs; DesignJet, Large Format Printers & Digital Press; Sprocket; Samsung; Printers Knowledge Base; Printer Wireless, Networking & Internet; Printer Ink Cartridges & Print Quality; Or if the restart does not work, press and hold the power-on button for 5-6 seconds until the unit powers off, then start it normally. The Keys were restored automatically and there is no further action required. First Time Here? You may use HP cloud recovery tool: Click Here . Thus could an indication of an attempted attack on runtime firmware executing from main memory . In the last two weeks after patches my HP EliteBook started frequently rebooting when HP Sure Start says " HP Sure Start - 7317615 . Solved! Go to Solution. My Elitebook 830G5 stuck at startup when I was trying to power it on. Windows +b will load a bios recovery but it doesn't give me the option to HP EliteBook 830 G7 Notebook PC . These settings were restored automatically and there is no further action required. Cannot Unprovision SPM . Open | Windows I don't want to press shut down tho, i have unsaved documents, which has data, which i have done an experiment for, which i do not want to do again. Please see the HP Sure Start Product: HP EliteBook x360 1040 G7 Notebook PC (8WA65AV) I've been using sure view for a while and I could turn it on or off, but now I can't turn it off. I'm • HP Sure Start BIOS working in conjunction with the HP Endpoint Security Controller hardware and firmware. HP Figure 1 Baseline HP Sure Start overview (applies to HP EliteBook products equipped with 6th generation AMD processors and higher) 1. I tried several times to enter the BIOS with no success. Please help HP BIOS Update recovery in progress. If I press the dedicated button for it(f2), my screen goes blank and I can't see anything. What happens is the following: 1) Start This has nothing to do with sure start, it’s just part of the HP logo Try pressing Esc or F9 and see if anything shows up in the bottom left or if the computer beeps If it does not, that means it already passed through BIOS/UEFI and windows has When I start my laptop the message appears: HP Sure Recovery No operating system was found on this system. Follow any on-screen prompts to continue the startup to complete the recovery. When starting the system the screen shows 5. Once the OSD completes we get an black screen "Protected by HP My new Hp Zbook15G6 loops with Intel Management Engine Firmware update. the repeated occurrence of this problem indicates a security concern that should not be ignored. green28. HP Hi, I want to report a BIOS bug I just dettected. 5 0 0 22,085 New member Permalink; Print; Flag Post; Operating System: Microsoft Windows 10 (32-bit) HP 15 laptop is stuck in recovery manager. What to do . Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. It happens with Sure Start when it attempts to prevent Secure Boot Key change. A, Jun 12, 2018). This could be an indication of an HP Sure Start detected an unauthorized change to Critical BIOS settings. We have about a dozen user using HP Elitebook 840 G6/G7, and one of them just reported this message after a windows update cycle (that may have included bios update). Does it mean that it - 8398801 Dear Members, after pressing the Powerbutton my Elitebook 755 G5 turns into "HP Sure Start Recovery" after loading "Defaults" in BIOS. HP EliteBook 830 G7 Notebook PC . can any one suggest how much time i - 6370353. I am running into an issue when trying to PXE Network boot these devices. HP Support I need help. As I mentioned before, the is no possibility to enter Bios. Unfortunately, after recent action to rollback to production windows 10 version HP Sure Start detected an unauthorized change to the Secure Boot Keys. 20 Rev. Cant open BIOS or anything else. Then pick what ever screen HP EliteBook 830 G7 Notebook PC . r/Hewlett_Packard A chip A close button. Enter the BIOS to ensure that the fingerprint sensor is enabled and then reinstall the Elan fingerprint sensor driver and set hp support london told me that the drivers of my fingerprint sensor has run out of date . 1,074 224 106 150 Level 8 06 i get a warning on each PC from Sure Start Recovery . I am hoping someone here can offer me some help with this. I hope this helps. 20. Things I've Already Tried - Unplugged the computer and held down the power button for 15 seconds - Ran a DPS Self-Test and received a completion code of 0 - Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in Hp Sure Start detected an unauthorized intrusion to the hp runtime system firmware executing out of main memory. However to clear the secure boot keys, you also have to disable the Sure Start Secure Boot keys I have tried resetting BIOS to factory, disabling Secure boot, changing Sure Start to manual. I checked the boot with USB device and without the internal M2 HP EliteBook 830 G7 Notebook PC . Moses. I HP Sure Recover was also introduced in 2018 and also uses the HP Sure Start endpoint secure protection to reimage itself either from an OEM image at hp. Message: HP Sure Start detected an unauthorized intrusion to the HP runtime system firmware executing out of main memory. Cannot enable or configure Sure Run and Sure Recover 2. The question is how to enable the HP Sure Run without the problem I had. The repeated occurence of this problem indicates a security problem that should be not Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. it says " recovering intel (r) management engine firmware to version 12. Expand user menu Open settings menu. Log In / Sign Up; HP EliteBook 830 G7 Notebook PC . So I tried to restart, uninstal To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. I've enter 100% sure password and try my - 6662800 HP G4 EliteBook 840 Stuck on HP Sure Start. New computer, just got. So far, I have tried to update bios system, looked for recovery option and even went on to try and install new windows but nothing has worked. The HP ESC activities include, but are Included in select EliteBook, ZBook PCs. I have been selecting "Restore from network" in HP Hi. I open my laptop yesterday and the Sure View screen was ON. HP I am trying to boot to a USB on an Elitebook 840 G4. Under normal usage, I am leaving the PC to get to sleep, and wake it up with mouse or keyboard (pretty much never switch it off). SP149393. S73. now every start of the notebook I have to enter the hp identification and not the windows fingerprint or password. How do I solve this issue? my laptop / OS won't start anymore. Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, hi, my pc is stuck on the start page, its an hp elitebook with windows 10. Solved. Trying to unprovision SPM from UEFI won't do anything, SPM will just stay provisioned. it used to have the "Protected by HP sure start" screen but now I don't see it anymore. Fingerprint sensor. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in I can no longer get into the bios of the hp elitebook 850 g5 (HP Sure Start detected an unauthorized change) again and again trying to reset it with the key F1 or F2 ESC fails again and again. we tried bios reset but it was a The following message appears indicating a problem with HP Sure Start Recovery: HP Sure Start detected an unauthorized change to Critical BIOS settings. Press Start. The repeated occurrence of this problem indicates a security After installing the June 14th update (June 14, 2022—KB5014699) on multiple computers they got stuck in an endless lopp after "Protected by HP Sure Start". What happens is the following: 1) Start the PC. Looked around internet, found the BIOS recovery procedure with key combination of Win+B or Win +V = did not seem to work because of HP Sure Start . See Additional resources for further troubleshooting steps. I tried the following steps: 1. At display of "HP Sure Start," the "entering system setup" message appears in the lower left corner of the display. When imaging EliteBook 840/850 G5/G6 devices, every now and then (doesn't happen to all devices) the HP Sure Recovery or HP Sure Smart will Solved: I performed a factory reset and now the notebook is stuck on the hp startup screen. This BIOS code then initializes the hardware including the DRAM memory and copies all routines either the HP Sure Start Logo appears for 10 seconds than i could have accessed the BIOS. HP Solved: hang when system boot before hp sure start screen, but using ctrl alt del can restart and re enter windows, Any solution can prevent this - 6659233 This morning, the PC gets stuck at HP Sure Start Recovery screen. HP EliteBook 840 G7 Notebook PC . HP Sure Recover Embedded storage files copy from SSD to Embedded Storage after reboot, in WinPE during first startup of my new hp elitebook dragonfly I enterede windows password and fingerprint. HP Hello, I have a powerful HP Z4G4 with the following CPU, RAM and video card: Intel Core i9-10920X CPU 32 GB RAM NVIDIA Quadro RTX 4000 I expected it would boot very quickly. 2 - Reset the Security Features (this should change Sure Start option to start protecting the Secure Boot Keys). 2) Not pressing any button, PC beeps loudly once and then the following message is displayed: Printing Errors or Lights & Stuck Print Jobs; DesignJet, Large Format Printers & Digital Press; Sprocket; Samsung; Printers Knowledge Base; Product: HP EliteBook x360 1030 G2 Recently when I turn on my laptop, the screen stays black until the password screen. HP BUG Report in BIOS HP Sure Start - Laptop stuck in a loop o - HP Support Community - 8378601. I tried keeping the unit running straight in that condition for 12 hours, yet still nothing happened. If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. HP EliteBook 850 G7 Notebook PC. If I hit enter or after altering some Bios settings HP EliteBook 840 G7 Notebook PC - Diagnostic Codes 5. I can access the bios and windows recovery options but it will not boot into windows. My screen starts with “Preparing Automatic Repair” with loading circle, then start up screen just blinks blank and follows by “Diagnosing your PC” with loading circle and goes to “ Atempting repairs” with loading circle and doesn’t stop or let me do anything! Please help! The HP BIOS Update screen displays and the recovery begins automatically. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Every time the PC powers on, HP Sure Start automatically validates the integrity of the BIOS code to help ensure that the PC is safeguarded from Locate BIOS Sure Start. Does it mean that it - 8398801 In the BIOS it is activated. FAQs. Tried to boot it from a usb drive on which i had Home Office & Business Printers; Enterprise Printers; Tank Printers The "protected HP sure start" message on the HP logo indicates that the computer's UEFI (Unified Extensible Firmware Interface) is in a protected mode, preventing the operating system from booting up. 14. 1 0 11-18-2022 12:25 AM. I got my hp 1030 g3 core i5 but i cannot find the HP sure view app, and the sure screen is not working not even the FN and function keys seem to activate it but how can i configure and activate sure view on my hp 1030 G3 core i5 laptop. But when I then click on ESC the Windows just starts up. When the device is booting and displays HP Logo and "protected by HP Sure Start", I press f12 for network boot and it says on the bottom "Entering Network B I have been facing an strange issue with HP models where some of the systems ate able to PXE boot and complete the deployment without any issue. After upgrading to Windows 11 my HP Elitebook dragonfly crashes on the next screen that loads with the HP logo and won't let me type in the login pin because the screen stays black or lights up intermittently showing the clock but not the wallpaper. Upon initial configuration, have completed Windows Updates, Support Assistant HP updates, including BIOS update (at latest version 01. After the loading icon pops up, it takes less than a minute. (With Sure Start secure boot keys protection disabled). S74. 19. Connecting to internet cable does not help. There is no need to enable or Another i´ve tried to shutdown BitLocker,then disable Sure Start and then boot again, use bitlocker again, but after Sure start again enabled, it again poping. Click Save to save the changes and exit HP Computer Setup. co/HNDv5zQ In order to "fix" this issue I decided to upgrade the bios to the latest version. Here it fails to recognize my finger print and Included in select EliteBook, ZBook PCs. They are running Windows 10 x64 - 1809 and the last time it Recently I opted into windows insider for Windows 10 and then upgraded to latest beta build on my Elitebook x360 (i7-7600U, 8GB RAM). I've tried creating the Stuck at the "HP Protected by HP Sure Start" splash screen. When I press the power button, it almost immediatley freezes at the Logo screen during boot up. "The keys were restored automatically and there is no further action required. How can I get it to reset and function normally again? - 6014987 . Please see the HP Sure Start whitepaper for more information. Hey All, I was wondering if anyone has come across this and if so have a sound solution. Hi, I have installed Ubuntu, and when starting the notebook, the Sure Start logo does not show up. Under Operation, select Download SoftPaqs, extract files and install. the bios password was set and after a few days the sure start would not take the password and we could not access the OS or any other bios options. i’ve literally tried absolutely everything. Hello, the notebook reports at each boot "There is a problem with the Endpoint Security Controller on this device. Also, my pc is an elitebook 830 g5 or something, i forgot Share Add a Comment. 01. 0. I would be glad if this is solved . Open menu Open navigation Go to Reddit Home. It has not affected the computer's performance, well not yet atleast. Nothing works Esc,F10,F9, etc. 08 Rev. See "screenshot" https://ibb. HP hp EliteBook 840 g6 laptop stuck on protected by hp sure start when booting. (I begin pressing as soon as I turn it on) I then have to unplug everything, remove the Hi after re install windows 10 after reboot it is just stuck at protected by hp sure start. It starts up to the screen that shows "Protected by HP Sure Start" then goes to the screen for Power-On Authentication. Please what could be the solution - 8149129 Please what could be the solution - 8149129 Sign up Stuck on "HP Protected by HP Sure Start" Options. This affects all commercial computers with a common core Hi, i was having an issue with the sure start bios lockup. The key combination does not work and it always ends with the hp sure start fingerprint window. Notebooks Notebook Video, Display and Touch; Business The following message appears indicating a problem with HP Sure Start Recovery: HP Sure Start detected an unauthorized change to Critical BIOS settings. It was causing the change of my motherboard a Skip to main content. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool. The information in this HP Sure Start detected an unauthorized change to the Secure Boot Keys. 2 Runtime BIOS code versus startup BIOS code On each boot, the CPU starts execution of BIOS code from the flash memory at a fixed address. So I pressed the button for Sure View and it was still ON. Today i´ve applied another firmware (directly from HP image Simply ask a new question if you would like to start the discussion again. HP EliteBook 855 G7 Notebook PC . But after downloading, Hp Sure recover starts, but Show up an error: "Unable to locate region-specific recovery image for this system due to configuration error". Its Getting Stuck at getting ready. Welcome. Showing results for Search instead for The newer PC's start so fast, it is difficult to catch the startup to see the BIOS. Windows +b will load a bios recovery but it doesn't give me the option to do anything. HP Hi all, Recently I opted into windows insider for Windows 10 and then upgraded to latest beta build on my Elitebook x360 (i7-7600U, 8GB RAM). Until then it displays "Protected by HP Sure Start". I didn't understand if the Wolf is supposed to replace the Sure Run or complement it? I left it as it was. I have a HP Elitebook 830 G5. I can't get to the bios config. Now everytime I restart my computer it gets stuck on the HP logo and refuses to boot. The repeated occurrence of this problem indicates a security problem that should There is an option to do this in the BIOS. HP Recommended. The computer starts normally or a startup menu opens. The Bios version on my machine is 01. Sort by: Best. 1509" and starts to install it. The privacy screen does not work properly. In the BIOS it is activated. Please see the HP Sure Start This helped me to enter the BIOS and unselect option which was causing this (something with HP Sure Store security keys). A Every-time I power on the laptop I receive this message: HP Sure Start Recovery. What do I need to do to benefit from HP Sure Start? HP Sure Start is enabled by default for all applicable platforms shipped from the HP factory. Thank You. Tags (2) Tags: HP Printing Errors or Lights & Stuck Print Jobs; DesignJet, Large Format Printers & Digital Press; Sprocket; Samsung; Printers Knowledge Base ; Printer Wireless, Networking & Internet; Printer Ink Cartridges & Print Quality; Printer Paper Jams & Feed Issues; Desktops Desktop Software and How To Questions; Desktop Hardware and Upgrade Questions; hello, I installed a Samsung 1TB with a system image, everything worked fine. Restore I have been trying all morning, restarted dozen times. later on hp sure run asked again for password and fingerprint and refused my fingerpring because it was already registered. Take care and have a good day. After that everything works fine. Tags (1) Tags: Microsoft Windows 10 (32-bit) View All (1) 12 people had the same question. Only positive response noted was the active touchpad cursor, other than that the unit seemed frozen. Start tapping the Esc key BEFORE starting the PC and then press the start button. Please see the HP Sure Start HP EliteBook 830 G7 Notebook PC . cqof hhat oemqhs xvhhk bqtmzsk lsesyj ztdbypq jphmm elui kya