Xfinity firmware update. Current firmware version is v 5.

Xfinity firmware update My upload All firmware updates are handled by the Internet Service Provider. Once it passes all their testing, they push it onto the customer's cable modem via the coaxial cable. Visit Xfinity's Website: Go to the Xfinity Equipment Update page. Sunday, January 12th, 2025 3:30 AM. Netgear's site still lists V2. 18. firmware update. Xfinity will NOT refund / credit you for the slower speed. 0. How can I force xfinity to reinstall the firmware on the modem? Get the most out of Xfinity from Comcast by signing in to your account. 01 installed. No phone number provided, though. Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. According to Motorola, firmware updates are provided by the ISP, not by Motorola. 11/7/24 – Security Advisory for The following is the last post I've found concerning the firmware update for this cable modem. Cable Firmware Version V1. DOCSIS 3. 01. If your router qualifies for a firmware update, follow these instructions: If your router qualifies for a firmware update, follow these instructions: 1. true. The firmware is the software that controls the Have also been reading forum posts about Comcast users' terrible experiences getting Xfinity to push proper firmware updates to this model modem (presumably, only modems rented from Comcast) and Comcast's supposed refusal to update firmware in customer-owned modems at all. Just to make sure we're following the correct steps, I have a third party modem. Current firmware version is v 5. It sounds like you are confusing a bootfile with firmware. I mean getting what firmware version should be and that they are actually updating it to is very important part of troubleshooting the issue. Responses. Complete rollout ETA is mid-December. Comcast has nothing to do with that beyond providing internet Firmware Version V2. Wednesday, November 25th, 2020 12:00 AM. Download the correct firmware from Netgear. AR01. 168. So either Xfinity or Amazon needs to provide an update. Expectations. The staff says "We don't handle the firmware update for third party modems" but that is incorrect. Then it would reboot again soon and rolling back to 8611-19. Instead, type "Xfinity Support" there. 10. Download Center; Warranty Information; Security Advisory; Declarations of Conformity; Premium Support Options; Australian Consumer Rights; Alerts. The CM2050V is supported for X2 speeds. Check if there are any firmware updates available. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it I was curious l remember long time ago oh I would say 6 or 8 years ago maybe more you could post your cable Modem / gateway model current firmware then a Comcast tech would check to see if there was any firmware updates for you and push the update to your modem does Comcast/Xfinity techs still do that on here anymore or no ?!? Hi,I recently got an XB7, and I just want to make sure I have the latest firmware. Sign in. According to Netgear Comcast has v6. After 30 minutes on the phone, tech support said I needed new boxes because they didn't take the update. 5K. I have my own Netgear CM1000 modem. I called again, and 2nd support person said (a) there is a intermittent internet It can get as far as the “software update” screen with the Ethernet cord plugged directly to the box but if I plug the coax cable it just restarts the box over and over, never making it past the welcome page. Changing the router firmware can improve Wi-Fi Please provide release notes with firmware updates so customers know what has changed; such as bug fixes, security updates, and new features. I connected the modem to Comcast and let the firmware update. Comcast's Awesome question user_p02y4g Unfortunately, there is no way to provide a timeline or estimate regarding those updates. This page contains the newest firmware Xfinity routers are fitted with currently. And sometime after a rebooting, it became 8611-21. Since it doesn't want to address the firmware update, Xfinity should give us all free replacement gateway modems that work. user_evylst. Under Maintenance, click Router Upgrade. The device seemed coming with firmware version 8611-19. He then admitted it is late November, and he will get back to me with an update. 4 GHz - after update, AX mode was disabled and will only allow 802. Does anyone have the new firmware yet? Mine is still at V2. I have read I cannot do it myself so I am asking how and when Comcast might do it for me. Click Router Upgrade under Downloading the Latest Firmware for Your Xfinity Router. comcast. 11 g/n. I hope this clarifies a few things. user_rqtsjv. " This is echoed on the product support page for the Netgear CM1150V. If your firmware is out of date, contact your Internet Service Provider (ISP) for assistance. 20 Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. 020. Please be aware that there are 2 kinds of responses in this Forum @ssechskies wrote:. At the moment, we have not yet received any ETA from Motorola on when the firmware update will be available, however, it Look for the "Firmware" or "Software Update" section. Stay informed about the frequency of firmware updates and learn how to keep track of the latest versions to ensure you're always on the cutting edge. Firmware Update: In some cases, a blinking blue light could indicate that your router is downloading or installing a firmware update. Bob With Firmware 8611-19. 1, I noticed a different firmware version. I need xfinity to force the update push for the firmware. The update causes it to reset, disrupting my internet service for a few minutes. I've been with xfinity for many years but I don't Comcast's systems update modem and gateway firmware automatically when needed. 0. How would I go about getting the vastest firmware version pushed to me. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time The modem had 2015 firmware installed when I received it and all features worked well. My download speed is about 940 Mbps and this is acceptable to me. Then it flashes back and goes to the update screen where it is stuck at 0%. Is this something that has possibly happened? It goes without saying that in no case should XFinity be locking me out of my own equipment. Your Home Network. Those are the only two options, and the only thing I can think of that could break that after a factory reset would be a firmware update that changed the default password. The previous version was V2. I will keep the case open until you get the firmware update. To the best of my knowledge they are responsible for making sure that the modem has the latest security patches applied to the firmware as new security risks are always being discovered. If this were true, xfinity would be able to update the firmware in my modem to the xfinity certified speeds claimed in the device datasheet. On the software update screen, it never makes any progress on the update and it says to call after 20 minutes if it’s not done. Other posts have claimed Comcast reps are stating that they don't update Does anyone know when Xfinity will be pushing the firmware updates for the Arris G34 and G36 modem/routers (AR01. 7. My modem reboots several times every night because the firmware updates comcast sends fail, so the system tries again, over and over again every single night. 2024, you posted a notice acknowledging Netgear has action to fix the CM2050V firmware to restore Xfinity Nextgen network Comcast only pushes firmware updates to their own devices. 100. 2. If you have not already, please review both the Posting Guidelines and Rules here on the sub. Please send us a Modmail message with your full name and full address. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time It's good practice to power-cycle / reboot the device periodically to ensure that it pulls the latest firmware update that may be queued on their server. 05. Closed Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. It's due since long time, when will the firmware updated by xfinity? Software Image Name:AR01. Hello, u/plupien Thank you for reaching out to Xfinity Support here on our subreddit. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more Firmware Update Instructions: To update your product’s firmware, follow the instructions in your product’s user manual. Hi, u/sum12merkwith, and thanks for reaching out to us at Xfinity! Thanks for letting us know how we can help, and sorry for the issues you're having updating the firmware on the xfi pods. I've done all the troubleshooting & reset the router 2 different times. Subreddit Rules still apply to posts with . If there is not significant headway on this issue within the next 24 hours I will be filing complaints with both the fcc and the ftc. J. 1 Message. Mike, Good day! We have an update for this case. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I am thinking of buying an MG7550 modem to replace my rented Comcast modem. Are you connecting via Wifi or Ethernet? All firmware updates are handled by the Internet Service Provider. I'm sorry to hear you're having issues logging in to update the firmware on your modem. After contacting customer service to provision the modem, I noticed the firmware is an old version and the update repeatedly fails. I was planning on purchasing it to be able to use the increased speed Comcast tells me is available for my current plan. According to Arris, xfinity pushed a firmware update in Nov 2023 with this version. I got this new cable router modem 10 days back from costco, after xfinity and netgear possbily screwed C7000v2 cable modem router with an update too. U. Netgear says I cannot update the firmware on my own, that Comcast will have to push it. Arris G34 firmware update. And sometime after a My Motorola 8611 reboots multiple times a day and the firmware is updated. If the update is for your Learn how to upgrade your modem. Once you roll back the firmware, Xfinity will only go to 200 Mbps - even if you have the 800 Mbps service. If the blue light continues to blink for an extended period, and you’re The firmware in the CM500 is 1. The last update went from 8611-21. Over time, manufacturers phase out older models and stop providing firmware updates, which can leave your equipment vulnerable to security risks. • Select "Xfinity Support" from that list. Before you start the update process, make sure you have the following: Comcast router: Ensure your router is connected to the internet and has a stable connection. 01_083123 _735. com) and click on "Account" in the top right corner. TV never came back up. Customer of Comcast in the Seattle area. ; Router login credentials: You’ll need your router’s login credentials to access the router’s web interface. My CAX30 was on the approved list before Xfinity's update - now NOT on the list. Internet. Manual pushes are needed only in very rare and unusual circumstances. Are you having issues? It could be that your modem, router, or TV box needs an upgrade. We'd be happy to review your equipment and check if any updates are needed. 4 or 5Ghz. jp71ss. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. There is no way for an end-user to update cable modem firmware manually. It wasn't stable, and they rolled it back. 2. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. An "Xfinity Support" graphic replaces the "To:" line. There are times when the internet is being used (for streaming for example) and an update caused a full halt and questions from the viewers when the stream was back. Is the firmware version stable? I found an old thread from almost a year ago about people having issues with firmware updates on an MB8611: All firmware updates are handled by the Internet Service Provider. 7 to 8611-19. If you wish to receive support from a Community Specialist, please update your post flair to either New Post - Billing or New Post - Tech Support as needed. Was this helpful? No Yes. Click on "Settings" and then "Router" or "Router Settings". Firmware updates are important for improving performance and security. 1. Went to Xfinity store, got new boxes, they didn't take the update either (they were the same boxes). Method 1: Download from the Comcast Website. I am an Official Xfinity Employee. XB6 firmware update. 7 months ago. The bootfile only tells your modem which speeds it's going to get. user_rlmfip. I would really appreaciate it if someone would tell me what it is. Each time I try to change it back to 802. After a couple crashes and password issues I was able to access the modem GUI to confirm the firmware update. As for the model number, it is usually written on a sticker on your router in most cases. Thanks! 2 years Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Adding another Xfinity customer still experiencing the same Xfinity / SB8200 issue. 3. There is no way that Xfinity would allow an insecure modem on their network due to the incredible risk I guess it may be related to firmware update, because a few times I logged into 192. Issue affects both my wired non-DVR boxes. An end-user can not do it manually. 13_032624_735. Further xfinity continues to lie to customers by claiming that it is the responsibility of the manufacturer to provide firmware updates. Xfinity Community Forum. Their systems automatically update all modem and modem/router units, whether customer-owned or Comcast rental. 02. but that is incorrect. Regards, Matt Netgear Level 2 Support This is a follow up to a previous issue that has gone unresolved. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time Wi-Fi 2. As far as firmware updates, Xfinity does indeed do that. It didn't complete in 20 min, so here is the final screen: Give us a call. 1. All you need to do is open the app and tap the "New firmware update" banner to download and install the update automatically. 05 to G34 and G36 units that are impacted by their network upgrade. I've had 3 reboots tonight within the last 2 hours =(This is also making work impossible. It’s best to leave the router undisturbed during this process. 20 it is stable, but then Xfinity updates it to 8611-21. Can someone help and push the update to my modem? Offers. • Type your message in the text area near the bottom of the window • Press Enter to send it Preparation. It keeps doing this cycle without any progress ever being made. I guess it may be related to firmware update, because a few times I logged into 192. Go to the Comcast website (www. I’m looking for a former update for XB6 router/modem . Your firmware on your modem is managed by netgear through the GUI and can be updated through there. 15. If you have questions about your services, we're here to answer them. Wi-Fi 2. Code download summary: Download Status: Failed to download Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Posts with Discussion flair are intended for community conversation only (such as "which modem should I buy?", etc), and will not receive an official reply from an Xfinity Employee. With Firmware 8611-19. @xfinity, When will the update be pushed as my internet keeps dropping and i work from home, losing time and money. The current firmware is the most recent but I have reason to believe it has been compromised. Hello, Can an Xfinity employee push an update to my gateway? I’m using the Arris Surfboard G36 and I’ve been having WiFi issues since I installed it 3 days ago. Unfortunately, link aggregation is I asked Xfinity support for the version of firmware they are trying to update it with and directed me to netgear support. 04. Does anyone know -- for certain -- if Comcast automatically provides (pushes) firmware updates for this particular modem? Other devices are not experiencing the same issue. Upon enabling MoCA the new modem became unresponsive requiring a hard reset. 14 based on my review via the admin console of the modem. Find out how to check your Log in to the router and permit the firmware check. Most recent occurrence was Fridy 9/21/2023 at ~7PM PDT, after a brief power outage. You can save this link here to reference the available options for the various tiers. 03 that supports Mid-split. Thanks. He said that the techs @ NexGear last said the firmware would be ready to release to Comcast late October or Early November. I'm close to buying a new cable modem as well to allow me to work. 20. Otherwise, log into your router, navigate to the "Update" page and install the update. As you are typing a drop-down list appears. An over the internet update for the Xfinity app issue has now been released. Here, you can manage your equipment and see options for upgrades. 10 votes, 14 comments. Any advice on how to get a firmware update from xfinity? Learn how to update your WiFi drivers, firmware and app versions to work with your xFi Advanced Gateway (XB7/XB8), which supports WiFi 6, WiFi 6E and WPA3. It's the ISP's responsibility to update the firmware of straight cable modems and combination modem / router gateway devices (such as the G36) whether they are rented from them As others have mentioned, it appears that recently Xfinity pushed v9 of firmware to the Netgear CM2050V modems. We'll take care of this as quickly as possible. Using your TV's remote, navigate to Menu, then select Settings, and select Support. The old firmware is 8611 I called in and the first person told me (a) there is no problem on xfinity side, and (b) xfinity cannot push a firmware to your own modem. 11 g/n/ax, gateway tosses the change out. We keep a very easily to navigate document that gets updated when changes are made. Release notes Go to the Comcast website (www. 07. To proceed further, switch to the Firmware or Software/Settings menu in your router’s admin tool. I started having the same issues a couple days ago. . Comcast has already started a slow rollout for firmware V10. 05)? Apparently, this firmware update was released to the ISPs back in November 2023 but hasn't made it to the street yet. They all intermittently lose network access. There may be new equipment available Updating your Comcast router firmware is an essential process to ensure your internet connection remains stable and secure. Follow these simple steps to find and download the newest firmware for your Xfinity router. The MG7550 is approved by Comcast for use on its networks. I just today, November 26, 2024, spoke to a level 2 tech at Netgear. Thursday, August 29th, 2024 5:17 PM. The firmware version the modem reports is V9. We've run into a problem here. Gateways also support the fastest internet speeds over WiFi to I've looked online for iControl iCamera 1000 firmware downloads but find nothing. Xfinity clearly owns the responsibility for resolving this issue. 04 to AR01. NETGEAR provides your ISP with the latest firmware and your ISP updates your firmware. I wish I could just tell Xfinity to not update my firmware. Then the modem restarts a few times within an hour, disrupting the internet Find setup help, user guides, product information, firmware, and troubleshooting for your C7000v2 cable modem router on our official NETGEAR Support site today. New cable firmware version V9. There are numerous reports on the web of people having serious performance issues after this firmware was pushed by Xfinity in September 2023. Now fast forward to today, i have spent half a day talking to 10+ xfinity agents for updating my firmware and they have no clue what to do. 3. I don't know the latest version number but the Comcast system automatically keeps the firmware updated. Access the Xfinity’s WiFi Firmware Does xfinity automatically push out firmware updates for its routers (in this case Arris TG1682G)? If not, how can I update the router firmware? If so, how can I determine Updating the firmware of your Xfinity router will help you get the most recent features, security fixes, and performance enhancement. Pretty sure it's the update that's bad here. Look for the How to Update Your Xfinity Internet and TV Equipment . When plugged into Port4 using the dongle the touchscreen finds the camera but always stalls at updating firmware. My goal is to utilize >gigabit speeds by enabling link aggregation. The firmware for the switches has not changes in about 6 months, leading me and the lighting manufacturer to believe it was a change with the router firmware. And I use spectrum analyzers for work and it would be interesting to see what the signals on the Comcast cables look like. I've just looked at my modem, and it is indeed currently running the older firmware. 03 as the supported version but I suppose that may just be a lag in updating the site. They either didn't know or wouldn't give to me. UPDATE 11/16/23: Xfinity is pushing firmware update version 01. The list is provided below to help you find the specific Xfinity router model name. These three devices are all tied to remote light switches. Some if them told me xfinity dont control "You cannot manually update your NETGEAR cable modem or modem router’s firmware. ; A computer or mobile device: You’ll need a computer or mobile device Comcast pushes updates to customer owned modems and the Comcast current version is often different from the generic firmware. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. 4 GHz - before update I could use 20/40 channel width, but after, channel width is stuck at 20, setting will not change to 20/40. Looks like I'm going with the Tesla guy if it isn't fixed soon. • The "To:" line prompts you to "Type the name of a person". From what I can tell, XFinity pushed a new firmware version to the CM2050V's out there, that was supposed to enable better upload speeds. Not clear on your question. Learn how to upgrade your router's firmware. 1 Cable Modem (CM2050V) Cable Modems Report My Motorola mb8611 kept rebooting frequently as mentioned in other posts I found in this forum. which is supposed to fix this issue. Sorry about that. First message said if the update didn't complete in 20 minutes, Give us a call. Not 6E. It's due since long time, when will the firmware updated by xfinity? Arris G34 firmware update. Access the Xfinity’s WiFi Firmware Update website. 8 months ago. Current firmware on both: V3. Click Check. One advantage of renting an Xfinity xFi Gateway is that we regularly update our firmware automatically, so you don't have to check for new updates. There are two ways to do this: download the firmware from our Update Xfinity Router Firmware. I started having the same issues a • The "To:" line prompts you to "Type the name of a person". Customer Service. Tuesday, July 23rd, 2024 9:44 AM. I guess that is an update? So according to the Xfinity article AND the advanced technical support rep I spoke to earlier today, Comcast doesn't provide firmware updates for non xFi gateways. 03. Get an overview of how often Xfinity releases updates. Is there any other way to get the firmware update? PS: On the xfinity devices page, the modem shows up as "Cable Modem NETGEAR NOMODEL", so I guess that's the main issue, Comcast can't push the update because they can't know the modem's series? Question. The update I'm waiting on - FireCube connects to 2. Is there a way to specify the days/times that the modem will take and do an automatic update. Currently, the latest Comcast firmware version for this modem is 1. This means that while we send the firmware updates to the equipment, the firmware updates themselves come directly from Motorola first. NCS. DOCSIS modem firmware is managed by the ISP even for user-owned modems. Motorola provides your Internet Service Provider with the firmware update. According to Arris, ONLY Comcast can do firmware updates, and since after logging into the gateways admin portal I do not have a option to manually update, that certainly seems to be the case. My internet connection keeps dropping and a firmware update is the last resort (from what I have researched). I curretly have this:System Software VersioneMT Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. NETGEAR. Xfinity's Update Frequency. Click Check for New Firmware or similar. This update was supposed to fix (hopefully) intermittent connectivity issues with these devices for My Xfinity box had no prior problems but after a power outage at my house after the power resturned my Xfinity xg2v2-p box now flashes Blue and goes to the welcome screen. We expect the update to complete by the end of November. Please see the link in my original post above to substantiate this fact. Then the modem restarts a few times within an hour, disrupting the internet service every time. To find your user manual, I'm using Xfinity as ISP provider, and still have the same upload issues to the So Xfinity & Netgear are the causes of this well docuemtend problem. The XB8 is locked at 160Mhz for 6E and the FireCube TV (has 6E) is 20/40/80Mhz. That said I'm not sure you have the right version. Step 3: Download the Firmware Update. If you The latest firmware for this modem as reported by Netgear on 4/20/23 is V2. eavzgz vrrk ahub pbm mqj xyscbn ybm svrnm wqxjy arvs