If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. I'm a newer customer, only started using Xfinity in the past 3 months. 4GHz. The Xfinity app then takes you through the necessary steps to set up your gateway and to start receiving Xfinity Internet and/or You can manage a person's assigned devices from the bottom of their page. This article covers how to use the network settings and Advanced Settings in Xfinity xFi using the Xfinity app. Select WiFi from the bottom of the app. Select the Add Port Forward button and Continue on the next screen. Finish assigning devices by selecting Assign. Note: Customers with xFi Gateways can only set up and adjust Port Forwarding settings using the Xfinity app or site. We recommend xFi for most subscribers, but more advanced users can alternately use the Gateway’s Admin Tool. We ask that you post publicly so people with similar questions may benefit from the conversation. 1. Xfinity doesn't have their port forwarding correctly setup to port forward to your IPv6 address which is set as the default Jul 22, 2021 · user_4ee209. Unbelieveable thatXfinity remives the ability to port forward using the admin setting with the gateway in a browser. When I go into Advanced Settings, I don't get the 2. Mar 6, 2018 · If you aren’t prompted to begin the activation process as soon as you sign in to the app, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section. Click the "New message" (pencil and paper) icon. Solved. Go to the WiFi tab. The My Account area of customer. The only thing the Xfi app shows is account information. Reinstall the app with the latest version. Apr 12, 2020 · I am not a Comcast Employee. 0. To resolve this issue, try the following: Close and try re-opening the app. The "Xfinity Support" graphic replaces the "To:" line. Any idea how to fix. Apr 14, 2023 · We would recommend uninstalling the Xfinity Stream App completely, and hard restarting the Fire Stick (or Fire TV) by unplugging it from the power outlet for several minutes. Press OK to confirm. I would like to be able to use the app. How to Reset an Xfinity xFi Pod Wi-Fi Range Extender. Turn the light switch off. For other options, see Xfinity Internet and WiFi connection troubleshooting. Mar 12, 2022 · Here's the detailed steps to Direct Message us: • Click "Sign In" if necessary. Troubleshoot internet through the Xfinity app. Choose the household device for the port forward you are setting up from the drop-down list of connected devices. And even though i know the ip address of the destination computer, i have to select the "device" as im not smart enough to know about computers. When I go to Account -> Devices section, I only see the option to activate the xFi gateway. 4) Port forward minecraft to your device again. That is their device activation line. Navigate to port forwarding via the chatbot in the app. I tried to activate my new gateway with the xFi app, but it failed at the end and connected me to a chat agent. However, I have internet connection and my TVs are all working fine. Select Port forwarding. Follow these steps to configure Windows 10 network settings on your computer. Nov 24, 2020 · The first thing you are told to do is reboot the Gateway. The Xfinity app will not "save" my request to split bands. I've already uninstalled and reinstalled the app I've also reset my password. I saved the settings and rebooted the gateway. It is common for some problems to be reported throughout the day. The Gateway access grays out all options. ("Port forward">Network>Advanced Settings>Port Forwarding) (Curtesy of @jesserb in this forum post) 4. Select 2. I recently traded in my Xfinity XFi Modem router for a customer owned Arris G34. I have a new pixel 5A, and the Xfinity app will not allow me to log in. com from your computer. Click the checkbox next to the device (s) you want to assign. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. (Step found via reddit) 3. Open the Google Play app from your Android mobile device. For more information, see the Advanced Security on the go FAQs. Note: Advanced Security must be activated through the May 27, 2023 · Click the "Direct Message" icon. 4 and 5 GHz WiFi I'm supposed to select. Select View WiFi equipment. WiFi Boost Pod minimum firmware: 3. Check the device WiFi settings to ensure WiFi is on. In those situations, we ask for your patience — our teams work hard to get our services back up and running so you can be connected again. Was able to log in in the past but the last few weeks has me in an endless loop with no success. Select WiFi (from the bottom navigation on the Xfinity app). If you're experiencing an outage, you see a banner at the top of the Status Center and Outage Map pages. Plus discover the power of NOW. Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router. To do that, you’re going to need to delete the app and then reinstall it. 7. Press the OK button again to select Restart. Apr 16, 2021 · Stream App Stopped Working After Installing Xfi Gateway. I also bought a new ethernet cable to make sure and still nothing. This device setting update may impact some other features as well. To set up the port forward, select the camera from the drop down list of devices (note, the cameras Sep 25, 2020 · When I aunch my xFi App, I do not see the option to activate xPods. Your Xfinity experience, enhanced. May 4, 2020 · Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused. Whenever I open the app or website, it tells me "Please give us a call. Tap on the “Network” tab at the bottom. My Internet services were working fine, but I rebooted anyway. Tap Install from the Xfinity Stream app page to download and install the app Xfinity xFi impacts. Hey u/kolbonthecob, thank you for reaching out to Xfinity Support on our Reddit. Easily manage all your services in one place with the Xfinity app. The xfi pods will not connect. Jul 13, 2023 · Hi, I am trying to connect to the Xfi pod via iphone xfinity app and it constantly shows me “Let’s try that again”. Click the "Direct Messaging" icon. it just gives me the same choices that the mobile app chat assistant does: "Manage Xfinity Advanced Security in the Xfinity App" (which doesn't work because it's covered up by the Advanced Security On The Go Mar 17, 2022 · Click the "direct message" icon. Aug 18, 2022 · My internet connection is working fine. The app recognizes me when I go to reset the password as it gives me the option of obtaining the reset code through text or email both of which I can receive. I tried resetting the gateway through the XFi app and also online by having Xfinity send a signal. Interestingly, my xFi app does not even recognize the fact that my xfi Gateway (Xb7 Model/Wireless Gateway) is already activated. In the Xfinity app, go to WiFi > View WiFi equipment > Select a Pod > Device Details to check your Pod’s firmware. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. If you are willing to reset your Pod, we have a separate guide available to help you with the process. Double-click on the network connection you are using. In addition to the xFi app, Xfinity customers can access Xfinity Home. 1 for me, probably you too) On the left-hand menu, click Connection, then Wi-Fi. Go to Settings. 4 and 5 GHz WiFi. Aug 1, 2022 · When I click through to get the free XFinity App, my choices are Apple Store or Google Play. This gets your router to recognize the device as an admin I guess. I have a new camera system and am unable to find a way to access the 2. I tried installing and reinstalling the app and having Xfi pod close to the phone 5 days ago · About this app. My phones are connected. Right-click on Start. 2 years ago. I have repeatedly changed the WiFi password, hidden the SSID, and disabled WPS but he continues to be able to find and log onto the network. I have the same model and all my wired devices show, even the ones on my switch on port 2. I've reached out to Xfinity Support via chat and was told it will work and that I simply need to enable signal separation via the App. The 10. This is a huge issue since the Xfi website has been decommissioned, an Mar 28, 2020 · Here is what I did: 1) Navigate to your network settings and disable your ipv6 address. Or an app like Xfinity xFi cannot be installed because the download does not start even though you are connected to the internet. Feb 25, 2020 · Trying to add a Port forward through the xfi website as it wont allow anymore directly from the router. Apr 9, 2020 · Of course after posting this, I used the xfi app to restart the gateway router/modem. 1 and undo any device/static IP settings that you may have put in place to set up the port forward. Also see additional FAQs on devices, Xfinity Cameras, Tiles and more. • Press Enter to send your message. They tried to activate it remotely but were unable to, and said they would connect me to a specialist. If you have an ethernet switch it needs to be used on port 2 only. Set the Bridge Mode field to Disable. Backed by Xfinity. Mine is an XB7 and I needed to hold down the WPS button for 30 seconds. Turn the device on and off. I enter my Xfin Learn what to do if you have problems installing the Xfinity Home app on your Apple or Android mobile device. 1). 4 GHz EDIT button. To assign a device: Under Assigned Devices, select Assign Device. I did try to use the admin site once port forwarding here did Aug 5, 2020 · Brand new gateway, can't connect to wifi. When I had a New Device to activate is was a selection on that page. For Connections Options, select PIN Number. Press the A button on your remote control to access the Help menu. Apr 24, 2024 · When I try the Xfinity Chat Assistant on the website using keyphrases like "Advanced Security Settings", "Disable Advanced Security", etc. Mar 6, 2023 · I update my MAC Filter Setting to allow only specific devices to connect by setting MAC Filtering Mode to "Allow" and added devices to the Wif-Fi Control List for my SSID. Select the Text me with updates button. Connect your personal router to any of the Ethernet ports on the Xfinity Wireless Gateway. Hello, I have a teenager that is using MAC address spoofing to circumvent the "device pause" featured I enabled for his devices in the Xfi App. Select Gateway > Connection > WiFi. It usually does show a connection and now it's not. Tap your Home WiFi Network name. Good signal in back room too. Oct 29, 2023 · roku xfinity stream not working I called customer support and they stated they no longer are supporting Roku as a streaming platform. May 1, 2023 · Keywords for those googling this in hopes they stumble onto this SOLUTION ABOVE: something unexpected happened , comcast port forwarding / forward not working , can't port forward 2023 comcast , cannot use app to port forward , android xfinity app port forward broken / unresponsive Jan 9, 2024 · XB7 not allowing band split. - As you are typing a drop-down list appears. To troubleshoot using the Xfinity xFi app, you can follow these steps: Open the app and sign in with your Xfinity username and password. Select "Xfinity Support" from that list. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Jun 4, 2020 · I've been trying with no luck to log into the Xfinity xFi mobile app on my iPhone X. Add port forward. I’ve tried restarting the modem. May 26, 2022 · New Customer. Make sure your gateway is online. Downdetector only reports an incident when the number of problem reports is significantly Jul 30, 2022 · Click "Sign In" if necessary. Type your message in the text area near the bottom of the window. Scroll down to Common Solutions and click View Status Center. 8K Messages. With all-in monthly pricing. My XFi app also shows the gateway is offline even though WiFi is working with no issues. Jun 5, 2022 · @EG Sorry to bother you again, but they must have changed the Xfinity app. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it If you wish to continue using your xFi features, here’s how to turn off iCloud Private Relay: In iOS. Pause. Jun 22, 2022 · If the port forward settings are in use but not associated with a device, select Delete. Apr 22, 2024 · Click System Apps. Once you have done that, log into xFi and navigate to Network > Advanced Settings > Port Forwarding. Through the Xfinity app, from anywhere with an internet connection. xfinity. Any device with the password is still allowed Dec 1, 2022 · MAC Address Filtering is Not Working. Selected your PS5 under the device selection *note if you do not see it, you need to verify that your PS5 is connected to your home network, if not, restart the device or go to the network panel and "forget network" and reconnect it. Aug 7, 2023 · Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. After that, power it back on, download the app again, and see if you are able to access the newest firmware version. May 3, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Tap Toggle to Turn Off Private Relay. Cameras are not supported in the Xfinity app on X1, but you can use voice commands to view camera thumbnails, live video and 24/7 Video Recording motion event clips. Port forwarding at the top. Return to the previous browser window and paste the IP address. Click Logout at the top right. That said, its $14-per-month cost rubbed us the wrong way, so we recommend buying a third-party modem instead if you Factory reset the Xfinity Voice Remote without a Setup button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. I've called xfinity about this multiple times and I sit there for an hour each call, but then in the end they randomly send a technician for no reason and nothing changes. 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Turn the light switch on. com shows the same info as the app landing page for me (after logging in). To unassign a device: Under Assigned Devices, select Unassign. The next step is to reset the Pod you are having troubles with, and then setting it back up. Make sure WiFi Protected Setup is enabled. Tap on Apple ID at the top. xFi is available for Xfinity Internet customers with a compatible xFi Gateway See our Xfinity app overview for more. Nothing to select or edit. Internet access through the Xfi Gateway appears to be working. When your Light Bulb starts to pulse, it's ready for pairing. To pause an individual device, simply select the unpaused device and then select Pause Device. Apr 28, 2023 · 2. I am an Official Xfinity Employee. I went into the blue colored link as you suggested. 3) Restart your computer. Downloaded the X app on iphone. Best I’ve ever had. The chat session ended and I never heard back at this point, WiFi did NOT work but This document provides instructions on what to do if you receive the 'Pods Not Coming Online' or 'My Pods Won't Come Online' error message when activating your xFi Pods from the Xfinity app. In the middle of the night, they all stopped working and now i cannot reconnect them. In macOS Network Configuration. Mar 1, 2024 · Xfinity app says my device is offline. The Internet services returned after the reboot was finished, but the same problems remain with XFi and Xfinity/My Account showing they cannot connect to the Gateway. If you want to use your gateway's router capabilities in the future: Log in to the Admin Tool and navigate to Gateway > At a Glance. Sep 22, 2023 · Open the Xfinity app and sign in with your Xfinity ID and password. How to delete the Xfinity Stream app Sep 5, 2022 · 103. From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi. Tap Test your whole home network. If you have Xfinity X1, all of your xFi features, including Parental Controls, operate off your home WiFi. Use this article to address FAQs about setting up Xfinity xFi to work with your devices. Notes: Next, scroll down to the Xfinity row and select the Xfinity app (if you have Parental Controls enabled for this app, you’ll be prompted to enter your PIN). Can’t see service set identifier (SSID) WiFi name. Select Advanced Settings. Tap iCloud. Jul 8, 2020 · HERE IS WHAT WORKED FOR ME: Logon to the xFi device (10. The LED will blink blue three times to indicate that the remote was reset. Scroll to the “Troubleshooting” section. Xfinity needs to fix the Xfi app so that it shows Wifi network settings and Jul 6, 2021 · I appreciate the time you have taken to work on this and we definitely have steps we can take to look into this. Select WiFi and click the Troubleshoot option. If you haven't had success in using port triggering or port forwarding to set up a specific WiFi-capable device or service, you can configure DMZ within the Admin Tool or Xfinity xFi for your entire network or a specific device on your WiFi network. 4. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. Tap Private Relay. What there is Port Forwarding, Lan & Wan, DNS Server, DMZ, Data Usage and Xfinity WiFi Hotspot Network. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). Press 9-8-1. Factory reset the xfinity modem/router. Tap Continue. Prior to restarting your device, it’s recommended to follow some troubleshooting steps using the Xfinity Assistant or the Xfinity app from your mobile device, or accessing xfinity. Nov 2, 2023 · However, the Xfinity router connects them to the 5 GHz band; I have no devices being connected to the 6Ghz signal. Learn about xFi on X1 . Enter " XFINITY Stream " in the search bar (press the magnifying glass to perform the search). It may take a few moments for the TV Box to restart. Press the OK button to select the Restart tile. You can troubleshoot connectivity issues using the Xfinity app. It’s just what you want, and nothing you don’t. If the option to run the test isn’t available in the Additional information. I called customer support. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Guess what selecting the right device, gives the wrong reserved Ip address. @EG I believe I am using a xfi gateway, and I did use the xfi app to set up a port forward, these are the settings I used. Highlight and copy the IP address. Select the Xfinity Stream app. The factory reset unpairs your remote and TV Box Apr 5, 2021 · Xfinity Home. Official Reply. Click each box to confirm the Light Bulb is installed and turned on, then tap Continue. I’ve tried reinstalling the app. Will these apps work on a PC? If not, how do I get the PC app? 1st Generation xFi Gateway (XB3): If you have a 1st Generation xFi Gateway and no WiFi Boost Pods on your network, you can manage your advanced WiFi settings using the Xfinity app. Important: When asked if you want to import settings or set up manually, choose MANUALLY, do not bring in any old settings. On occasion, your power may start working before your Xfinity services. Screw the Light Bulb into the light fixture. If you’re using an Ethernet switch, some managed Ethernet switches can block the signals necessary to hardwire your gateway to your Pod. I've connected it to the app and restarted the pod and the gateway multiple times and still nothing changes with the connection to my computer. It took 10 minutes but immediately afterwards one pod connected to my smart tv. Restart from the Help menu. For Wireless Client's PIN, enter the PIN (created in Step 2) before the WiFi Protected Setup Utility finishes its countdown. I have tried accessing it while plugged in with ethernet and that does not work either. Click the Networking tab. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. The "To:" line prompts you to "Type the name of a person". I am only able to access the settings for a minute or two after I reset the modem by hitting the reset button on the back, and then I lose connectivity. Dec 8, 2023 · The app also allows you to restart your gateway remotely, which can be more convenient than manually unplugging the device. To begin activation, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section. To pause all devices under a profile, select the profile you wish to pause and select Pause All Devices. Click Clear Cache. Aug 6, 2022 · On August 1, 2022, Xfinity pushed out an update to the Xfi app and now, the Xfi app no longer displays Wifi network settings or information, which means there is no way to see or modify your Wifi network settings. 2. I have tried to remove the pods and reconnect them/set them up again - but it will not connect. Xfinity xFi app not working!!! Closed. Mar 19, 2024 · With the Xfinity xFi, we saw improved home internet performance in terms of speed and reliability. Start it back up and reactivate the modem via the xfinity app. The app shows my previous MB8600 is offline even while connected to the new Xfi based WiFi. Confirm that you did not set a static IP for the device using the Gateway Admin page (10. Select Edit next to the WiFi band you want to update. Change Channel Bandwidth from 20 to 20/40 and save. As I have been using these services for over the past 4 years this is really a disappointment as i finally got the service with internet and NOWTV that i want and then they no longer support it. Xfinity by Comcast outages reported in the last 24 hours. Instead, type "Xfinity Support" there. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. 1 admin page when directly connected to the gateway via ethernet cable also does not seem to work. The settings are all there and seem to be correct, but they have no impact. Click Properties (you must be logged in as Administrator, or you will be prompted to log in). Select the Network Connections option. Port Forwarding Not Working. com. Scroll through the search results to find the Xfinity Stream app. It has not resolved the problem and the XFi app still shows the gateway is offline. Select Edit WiFi settings. I'm trying to port forward for a minecraft server, and I have tried a few times with/ without the minecraft setting and both times it doesn't work. Set up your port. If you exchanged your modem or gateway recently but haven’t activated it yet, your Sign in to the Xfinity app with your Xfinity ID and password. If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast Mar 12, 2022 · 2 years ago. Then, try using your Internet connection again. I am currently facing an issue with port forwarding through the web portal, the website says that the ports are forwarded yet they remain closed on my device entirely (tested the application as well as NetStat). " Calling them apparently hasn't worked so I've come here for help. Press Enter to send it. Identify your device and reassign it to the correct profile, if needed. Click the name of the device for which you want to add the port forwarding rule under Online Devices' Host Name. The home internet is working fine. Today 3 devices connected to the other pod. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Mar 25, 2020 · I can not access my modem's settings through the default gateway of 10. 9+. Select the new WiFi Mode and/or Channel setting. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. If our system detects a problem we can’t fix online and a visit is required, you have the option to schedule a technician visit. sigh. Reinstall the Xfinity Stream App. As a result, you may need to: Sign in to the Xfinity app or online. Select Save to save your new settings. • 24/7 real-time support anytime you need it. Yesterday, I replaced my personal modem with an XB7-T leased from Xfinity. Spent over 6 hours with Xfinity tech support and still not working. Sep 5, 2021 · Xfinity app won't allow login. . The link everyone seems to give users with the same question is frustrating because it clearly states that with XB6 and above, the app nor Sep 17, 2022 · Click the "New message" (pencil and paper) icon. Just goes back to sign in screen. Click the Account icon and then click Support. Reset xFi Pod. Jan 23, 2022 · Advanced Settings at the bottom. On the right side of the page, under Private Wi-Fi Network, click the 2. My xFi pod's ethernet isn't showing a connection on my computer. Jan 29, 2022 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Launch the Xfinity app or Xfinity Assistant. The Xfinity app will then take you through the necessary steps Sign into xfinity. Most modern gateways and routers, including xFi Gateways, support "dual band" technology. Open System Preferences. Set up your WiFi via your phone. If you did, the static IP should be removed, the Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule. My setup consisted of both a Netgear modem and a Netgear/Orbi router that I own. - An "Xfinity Support" graphic replaces the "To:" line. This is Xfinity’s own smart home platform, allowing easy access to compatible smart home devices. Open a new browser window, follow Steps one and two from above, and go to Connected Devices > Devices. Tried changing my default browser Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. Tap the XFINITY Stream icon to open the app page. Then the app doesn't even work. Since WiFi is still online, I suspect there is a glitch in Sep 15, 2021 · I have 6 xfi pods. Ethernet devices should show up as all devices connected can show in the app. Log out and log in to the app. Clearing the cache fixes most app glitches, but sometimes you need to do a full reinstall. Cannot log in. Try calling 1-855-652-3446. And the combined powers of the Xfinity xFi Gateway and the Xfinity app allowed us to customize our home Wi-Fi networks easily. Aug 19, 2023 · I'm unable to access the new XFi Gateway through the Xfinity app. Wait for the system to find your Light Bulb, which can take up to three minutes. On the WiFi page, select ADD WIFI PROTECTED SETUP (WPS) CLIENT. NOW is a simple new way to get internet and mobile. So after two weeks not working maybe all I needed was a gateway reset. For two years, I have been using the Xfinity Stream app on my Roku, iPhone, iPad, and computers without incident. Select Troubleshoot. 2) Delete your port forward for minecraft in the Xfi app. Jan 18, 2020 · My recommendation would be to log into 10. Troubleshooting when connecting third-party devices Look for the device you're having connection issues with in the list below to find troubleshooting steps for resolving issues. It also provides access to Xfinity’s home security system, an optional expense that comes with 24/7 professional monitoring. i'm on the network right now on my computer. I am a Customer Expert volunteering my time to help other customers here in the Forums. Reset Check. zi dk rh al uo hw cx ir dt eh